Why is it critical for case managers to identify patient preferences?

Identifying patient preferences is critical for case managers as it directly influences patient engagement and satisfaction with their care. When patients feel that their preferences and values are considered in the decision-making process, they are more likely to take an active role in their treatment. This partnership can enhance adherence to treatment plans, promote better health outcomes, and improve overall satisfaction with the healthcare experience. By aligning care with what matters most to patients, case managers can create a more personalized and effective care plan that resonates with the individual’s needs, ultimately leading to a better quality of care and improved health results.

Involving patients in discussions about their preferences also fosters trust in the healthcare relationship, making it easier for case managers to support them throughout their journey.