What tools can case managers use for data collection?

The correct answer is based on the understanding that effective case management relies heavily on comprehensive and varied data collection methods to assess a client's needs and progress accurately. Utilizing surveys, interviews, and health records provides a multifaceted approach to gathering information.

Surveys allow case managers to collect quantitative data directly from clients or stakeholders about their experiences, preferences, and outcomes. Interviews facilitate a deeper qualitative understanding of individual circumstances, needs, and perceptions, which can be critical in tailoring interventions. Health records provide essential medical and treatment history, allowing case managers to make informed decisions based on clinical data, thus ensuring that care plans are appropriate and effective.

While the other options might provide some relevant information, they do not encompass the breadth of tools necessary for comprehensive data collection in case management. Relying solely on observations limits the range of insights available, and while social media metrics can offer some engagement insights, they typically do not provide the depth required for case management. Financial reports, while useful in a broader organizational context, do not directly inform about client needs or experiences in the same way the other methods do.