What should a case manager do if they encounter a conflict of interest?

When a case manager encounters a conflict of interest, the appropriate course of action is to disclose the conflict and recuse themselves if necessary. This ensures transparency and integrity in the management process, maintaining the trust and ethical standards that are essential in healthcare and case management.

Disclosing the conflict allows for openness between the case manager and other involved parties, which is crucial in making informed decisions that serve the best interests of the patient. Depending on the severity and nature of the conflict, recusing oneself may be necessary to prevent any potential bias that could affect the quality of care or decision-making. This action safeguards both the case manager and the integrity of the process, ensuring that all actions remain in alignment with professional ethical guidelines.

Maintaining transparency in such situations protects the relationship with the patient, as it demonstrates a commitment to ethical practice and respect for the individual's rights and needs. By addressing the issue proactively, the case manager upholds professional standards and the trust placed in them by patients and their families, ensuring that the case management process remains fair and unbiased.