In what situation is a case manager likely to utilize telehealth services?

A case manager is likely to utilize telehealth services primarily in situations where patients have difficulty accessing in-person healthcare. Telehealth is designed to overcome geographical, transportation, or mobility barriers that can prevent patients from receiving the care they need. For example, individuals living in rural areas, those with disabilities, or those who are unable to travel due to health concerns can significantly benefit from remote consultations and care management through telehealth.

This approach not only facilitates timely communication between the patient and the healthcare provider but also helps in monitoring health conditions, adjusting treatment plans, and providing support from the comfort of the patient's home. Moreover, during situations like public health emergencies or when patients are quarantined, telehealth ensures that continuity of care is maintained without exposure risks associated with in-person visits.